Visitor Services Assistant

Job details:
Museum of the City of New York
Expiring Date: 27 April 2018
Date: 26 February 2018
Sector: Visual Arts
Function: Customer Service
Contract: Full Time
Salary: Salary according to the experience
Place of work: United States (New York)
Museum of the City of New York

Job Description

Museum of the City of New York
Visitor Services Assistant
The Museum of the City of New York celebrates and interprets the city, educating the public
about its distinctive character, especially its heritage of diversity, opportunity, and perpetual
Founded in 1923 as a private, nonprofit corporation,
the Museum connects the
past, present, and future of New York City.
It serves the people of New York and visitors from
around the world through exhibitions, school and public programs, publicat
ions, and
The Museum seeks a
n enthusiastic and outgoing Visitor Services Assistant to join the Visitor
and Retail
The ide
al candidate should be well rounded
and organized an
d must
possess excellent communicative
computer skills, with the ability to juggle
multiple and diverse assignments. She or he will have experience working in a
office in a cultural institution,
proven track record of working in a fast
paced environment,
and proven success in a
customer service
Roles and Responsibilities:
Directly interact with the public, providing exceptional customer service including
general museum information, policies and procedures, and working in the museum
Coat Check.
Maintain up
date k
nowledge of Museum programming, Membership benefits and
events, tour topics and offerings, daily gallery closings, and all operational changes
Assist with Retail projects
ch as tagging, labeling,
and restocking
Restock frontline desk materials and mainta
in organized workspaces in the museum
Assist with check
in and admissions at public programs
Other duties as assigned
A successful candidate will have:
Excellent communication and interpersonal skills required
Professionalism, patience, and manners
with a diverse p
opulation from around the
world, including those with language barriers and special access needs
Strong organizational skills with the ability to prioritize required
Ability to follow direction from supervisors
Strong attention to detail a
nd administrative skills
Ability to interact with the public and staff in a positive, enthusiastic manner
Ability to enforce museum
policies and procedures while maintaining superior
customer service
Ability to troubleshoot customer service and technologic
al issues; assessing when to
escalate to management
Must be able to work in a collaborative team environment, but also independently as
Must be able to work weekends and holidays
Please send resume with cover letter and salary
to the M
useum of the City of
New York, Attention: Human Resources Department, 1220 Fifth Avenue, New York, New
York 10029 or email to
. To be considered, please include
Visitor Services
within the subject
line of your email.
The Museum of the City of New York is committed to fostering a collaborative and respectful
work environment with a staff as diverse as New York City and the audiences who are curious
about learning more about its history and engagin
g in contemporary urban issues. Our staff
members are dedicated to working towards a common goal: creating the most dynamic and
spiring city museum in the world.
The Museum of the City of New York is an equal opportunity employer. As such, the museum
ovides equal employment opportunity for all employees and applicants without unlawful
discrimination with respect to age, citizenship status, color, creed, disability, ethnicity, gender
identification, marital status, military status or veteran, national o
rigin, political association,
political/personal convictions, predisposing genetic characteristics, race, religion, sex, sexual
orientation, socio
economic status, geographic location, philosophies, or any other
classification protected by federal, state o
r local laws, in all employment decisions, including
but not limited to recruitment, hiring, training, compensation, promotion, demotion, transfer,
off, and termination, and all other terms and conditions of employment. All employment
related decisions
are based solely on relevant criteria including training, experience, and

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